Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Blog

The Role of Admissions Training in the Career College Drama

I welcome any additional questions or discussions on my January 25th webinar. For your convenience, here is a copy of the presentation.

Dr. Jean Norris

Blog Comment

Changes with Today's Student?

Paul - I think you've hit the nail on the head. Maybe it's not as much about training people but untraining what has gotent in the way of them being "real". And for the record, I believe it is possible to be effective and ethical vs. a choice (ie make money while helping another person change their life).

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

So it sounds as if you and your team do a great job of building rapport and getting to know a person over the phone. Excellent service!

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

Your last sentence is very, very true Elizabeth. I love it! The student's initial perception of the college and their ultimate choice on where they go to school is based on first impressions. I'm curious then...given this is true, then why wouldn't we engage them over the phone versus making them come on campus initially?

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

That's great that this is working out for you and your students Katie. Thanks for sharing what you're office is doing so successfully!

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

So it sounds as if you have some great things going on as well as a challenge. First, it's wonderful the goal is to answer by the second ring - very nice! The fact that your office is the central triage area can certainly make it hard to offer the level of customer service that you strive for. Any ideas on how to change this to service the prospective student better as well as others?

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

Hi Elizabeth! So it sounds as if you want to create a more comfortable environment for the student to allow for a more effective interaction. You also mention motivating the student to improve their confidence and helping them relax. How do you go about doing these things exactly?

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

It's not that one way is right or wrong yet it is certainly a choice. Both are important skills it just comes down to knowing when to use which one. For instance if someone has positive body language and the other one doesn't it's highly unlikely the other party will simply adapt. You can however get someone to display more positive body language by first matching elements of their body language first. After you're in sync (rapport) you'll see you can model more positive behaviors that they'll now follow. It's magical!

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

Excellent! To be listened to - REALLY listened to is truly a gift you give to others. Thank you for sharing your story!

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

I think I'm following you (no pun intended)! Seriously though,you bring up a good point. Reading the other person is key to understanding what you should do next. Remember, you can't lead someone if you don't match them first.

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