Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Sally, Listening is one of the most important skills you can use when working with students. It's also a powerful way to build rapport with another person. How do you typically demonstrate your listening skills in a conversation? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Great awareness, Sally. It sounds like you recognize ways that may help you build and maintain rapport with your students. Having the ability to communicate with a student in Spanish is a wonderful way to meet them where they're at. What are some of the ways that speaking Spanish has helped you build rapport with your students? Dr. Jean Norris

Dr. Jean Norris

Blog

Doing the Right Thing When No One is Watching

Strong leadership at all levels of the organization is essential to success, not just for performance indicators but to know that there are people throughout minding the mission. So how do you know this is happening in your organization? And how do you build strong leaders if it's not happening?

Dr. Jean Norris

Blog

Impact of Admissions Approach on Student Retention

Just curious what the thinking is out there on the impact of the admissions office in student retention. Specifically, how does the sales methodology used in admissions impact student retention?

Dr. Jean Norris

Blog

Impact of Admissions Approach on Student Retention

Just curious what the thinking is out there on the impact of the admissions office in student retention. Specifically, how does the sales methodology used in admissions impact student retention?

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Wade, Great suggestions. Being open to your students and learning about what makes them who they are will go a long way in helping you to develop a relationship. What type of questions would you ask to gain an understanding of your audience and the groups culture? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Wade, Excellent awareness. Non-verbal cues can offer a great deal of information about what's going on with your prospective students. Having the awareness to look to see if the message and non-verbal cues are matching can be a powerful tool in improving your communication. What might you listen for on the telephone as far as non-verbal cues go? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

brenda, It sounds like you do your best to model the behavior that you expect in return from the students that you work with. I get the sense that this helps you to build rapport and develop a meaningful relationship with your students. Keep up the good work. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Communicating with Groups

brenda, Great approach. I can see that you ask a number of open questions that allow your group participants to share their experiences. That's wonderful. It also sounds like you work to appeal to a variety of learning styles by providing a tour so that the students can see for themselves and feel what your school is all about. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Communication Methods

brenda, Excellent point. I like the analogy of the phone call being like "The Voice". The phone call gives you the opportunity to truly listen to what your prospective student is telling you about their specific needs. Not only is it important to ensure you've got the message right, but you also want to listen for some of the non-verbal cues (such as their tone, beliefs, surrounding environment, etc.). Picking up on these cues demonstrates that you are listening and that the student is important to you. Dr. Jean Norris

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