Dr. Jean Norris

You're not alone with this challenge, Viene. Many admissions professionals find that discussing tuition can be challenging at times. The important thing is to not avoid addressing this challenge. One suggestion if you sense that cost is a concern, is to give the student the tuition amount and ask "is that about what you expected?" The student can reply in one of three ways - yes, no, or whoa that's a lot of money. If the response is "whoa that's a lot of money" ask the question "compared to what" to gain an understanding of their baseline comparison. Once you… >>>

Excellent awareness, Arilton. Knowing what limits your ability to listen is important in knowing how to address it. This is not an uncommon limitation. Your brain is a powerful muscle and it tends to fill in any gaps during conversation with the many things on your to do list! One technique that you can use is the 3 R's (repeat, rephrase, or reflect). When you repeat, you're simply repeating back to the student what they've told you. Rephrasing means that you're putting the message into your own words, and reflecting allows you the opportunity to express the feelings or emotions… >>>