Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Claire, thank you for your post. What you are saying is that having a meeting with the group in charge of communication to better understand the process is an important step. Do I have that right? I think that's a great idea. You can certainly understand the specifics by having the conversation with the group in charge. Dr. Jean Norris
Claire, interesting point. Yes, modeling positive behavior promotes professionalism. I wonder, what would you do if you are working with a student that doesn't follow your lead? Dr. Jean Norris
Discussion Comment
Claire, thank you for your honesty. That is great self-awareness. Tell me, what steps are you taking to practice reading people? Dr. Jean Norris
Patty, Thank you for sharing your strategies. Taking notes is a great way to have a written record of your conversation and your notes also provide something for you to refer back to in future conversations. I also get the sense that you do your best to give your students your undivided attention, which is wonderful! What are some other ideas that you have for adapting to another person's communication style? Dr. Jean Norris
Thank you for sharing your insights, Jeannine. Writing down your goals and keeping them in front of you definitely has a way of helping us maintain focus on those goals. It sounds like you've created a plan for yourself and are using that plan as a framework to guide your day to day decisions and keep on track to achieving your goals. Congratulations! Dr. Jean Norris
Great insights, Keisha. While it's important for admissions professionals to be proficient in all four competencies, attitude offers you the opportunity to connect with your prospective students in ways that are most meaningful to them. Dr. Jean Norris

Judi, Thanks for your insights. It can be difficult to keep your own goals in sight when your day to day tasks pull you in multiple directions. Knowing your goal is one thing, but writing that goal down as well as the necessary steps needed to achieve your goal is another. Having your goal and action items on paper and within your view everyday allows you the opportunity to assess where you are in terms of achievement, adapt the timeline, action items, or even the goal (if necessary), and celebrate your wins along the way! Best of luck to you… >>>

Thanks for sharing your approach, Jenny. It sounds like you do your best to remain focused on your student and what they're sharing with you. I imagine your students appreciate the time you give to listen to them. Keep up the good work! Dr. Jean Norris
Jenny, It sounds as if the majority of the time you find communicating with groups pretty easy, which is great. For the instances in which only one person is asking questions, it's great that you are acknowledging the person asking the question. What are some other ways that you help the "quieter" group members feel comfortable asking questions within the group? Dr. Jean Norris
Thank you for sharing your observations about discussing tuition, Marie. This is an important topic for many prospective students and their families, so staying current regarding policies is critical. Dr. Jean Norris

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