Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Brian, that is great awareness. Distractions tend to be an issue for a lot of people - you are not alone. I like that you are using the repeat technique as that can help make the conversation a little more clearer and make sure you actually heard what the other person said. What other techniques have you found to be helpful? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Communications

Brian, thank you for sharing this. Yes, interdepartmental communication can be tricky and it sounds like you have identified the current situation. I wonder, what steps can you personally take to make sure your messages to other departments are received clearly? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Thomas, that is a great point. Communicating and connecting with each person in the room is necessary when trying to build rapport and establish a relationship. I like your idea about asking questions in order to make the experience interactive and to make sure that the entire group is on the same page with you. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Thomas, thanks for sharing this point. That is great awareness on your part. I'm curious, what steps will you take to plan out those interactions prior to meeting with your students? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

Thanks for sharing Evelyn. These are interesting questions. I'm curious, how do you find your students typically respond to these specific questions? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Stephanie, thank you for sharing this. That is great awareness. Tailoring each message, both verbal and written, is just another way to continue to build rapport with your students. I am sure they appreciate that added touch as well. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Adapting Your Communication

Stephanie, great point. Looking beyond the words spoken can be a really effective way to build rapport with the student. I'm curious, what techniques do you use in order to read the student? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

Ozzie, that is great news. Yes, money can be an obstacle for many students. Tell me, what specific technique has helped you out the most? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

Ozzie, that is a great question in order to elicit information. It is open-ended which allows that student the freedom to share as much or as little as they want. Also, it gives you the opportunity to branch off into further questions about what is said. You can certainly find common ground with the student and know what's really important to them. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

Isaris, that's a great way to put it. Yes, successful admissions representatives have a combination of all four elements. I'm curious, do you think one area outweighs another? Dr. Jean Norris

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