Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Adapting Your Communication

Stephanie, great point. Looking beyond the words spoken can be a really effective way to build rapport with the student. I'm curious, what techniques do you use in order to read the student? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

Ozzie, that is great news. Yes, money can be an obstacle for many students. Tell me, what specific technique has helped you out the most? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

Ozzie, that is a great question in order to elicit information. It is open-ended which allows that student the freedom to share as much or as little as they want. Also, it gives you the opportunity to branch off into further questions about what is said. You can certainly find common ground with the student and know what's really important to them. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

Isaris, that's a great way to put it. Yes, successful admissions representatives have a combination of all four elements. I'm curious, do you think one area outweighs another? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Communications

Claire, thank you for your post. What you are saying is that having a meeting with the group in charge of communication to better understand the process is an important step. Do I have that right? I think that's a great idea. You can certainly understand the specifics by having the conversation with the group in charge. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

Claire, interesting point. Yes, modeling positive behavior promotes professionalism. I wonder, what would you do if you are working with a student that doesn't follow your lead? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Reading People

Claire, thank you for your honesty. That is great self-awareness. Tell me, what steps are you taking to practice reading people? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Adapting Your Communication

Patty, Thank you for sharing your strategies. Taking notes is a great way to have a written record of your conversation and your notes also provide something for you to refer back to in future conversations. I also get the sense that you do your best to give your students your undivided attention, which is wonderful! What are some other ideas that you have for adapting to another person's communication style? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Achieving better results with a Personal Leadership Development Plan

Thank you for sharing your insights, Jeannine. Writing down your goals and keeping them in front of you definitely has a way of helping us maintain focus on those goals. It sounds like you've created a plan for yourself and are using that plan as a framework to guide your day to day decisions and keep on track to achieving your goals. Congratulations! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

Great insights, Keisha. While it's important for admissions professionals to be proficient in all four competencies, attitude offers you the opportunity to connect with your prospective students in ways that are most meaningful to them. Dr. Jean Norris

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