Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

Thanks Brian. In your example, can you talk further about the student leading the class with bad behavior. How would modeling or mirroring work in that situation? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Great point Brian. It sounds like you would look at each situation individually and find the best way to communicate based on the information being presented. Does that sound right? I wonder, in your first example, how do you get the "buy-in" from everyone in the group? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Questions to Explore the Environment

Sharon, great point, especially if you know their friend or family member, right? This will certainly help break the ice too. What other examples of questions do you have? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

Connie, thanks for sharing these open-ended questions. These will certainly get the student talking and sharing. I wonder, what types of responses do you get from your students when asking these? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Following Up

Holli, yes, with technology ever changing, our practices need to shift to meet our students where they are. It sounds like text messaging has helped you find some of those lost students. Great work. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Tools to Address Challenges

Holli, that's a great idea. The more tools you have in your tool kit, the more resourceful you are to your students. Ultimately, the goal is to build relationships with your students and when you can offer some different and unique options, your students know that you care. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Addressing Difficult Challenges

Holli, thanks for sharing this. Yes, finances tend to be a large concern for most. It sounds like you empathize with your students' situations. I'm curious, what are some of the solutions you present to your students when discussing finances? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Sharing Expertise with your Prospective Student

Sergio, that is a great point. It sounds like you like to tailor your questions and expertise that you share to each student. This helps you build rapport and ultimately create a relationship with each student individually. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Thomas, I like your plan. Remember to continue to ask youself where you are in the hierarchy. You may not need to start all the way over, just go down a step or two. The other person will let you know when you have the permission to move forward. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

Thomas, I appreciate your honesty here. The first step of improving is the awareness of the issue. I like that your plan includes focused and global listening. So now you can put your plan into practice. Let us know how everything turns out. Dr. Jean Norris

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