Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Giving Memorable Tours

Kimber, great point. Tours can be a great way for potential students to feel engaged and envision themselves at the school. Keep us posted as to how your next tour goes. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Overcoming Your Listening Limits

Isabel, that is great awareness. By listening to what they are saying, you can ask follow-up questions and tailor your response to the individual student. Now that you have this insight, what steps are you planning to take to start using this technique? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Admissions Professional's Code of Conduct

Kimber, great point here and what a great opportunity. By tailoring your questions and the interview experience to your students, you are doing your part to build that relationship. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Increase Your Voicemail Success

Connie, great job here. It sounds like you had some great "take-aways" from this course. Please keep us informed as you use this new technique. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Breaking Bad Habits

Cara, thanks for your honesty here. There never seems like enough time in the day to get everything accomplished, right? Now that you are aware of this, what are your steps going to be to break that habit? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Phone Personality

Great job Cara. It sounds like you have a plan in place for when you are talking on the phone. I wonder, what do you do if a potential student isn't looking to come into the campus just yet? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Moving Through the Communication Hierarchy

Brian, great point here. So when we are thinking of the communication hierarchy it sounds like you are good at the ritual and small talk. The idea is to work through each step and continue to ask yourself where you are in the hierarchy because perhaps more time should be spent in another level. Good luck. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Actions to Improve Listening

Brian, this is great and honest insight here Brian. So now that you are aware of this, the next step is to have an action plan. What is the first step you will do to improve your empathetic listening? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Exploring All the Options for your Prospective Student

Sharon, that is exactly right. It's all about the student and their needs. It's ultimately their decision. If you can partner with them and help them explore all of their options, you should know that you have done your job. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Giving Memorable Tours

Sharon, that's a great idea. Allowing the students to see where they will be studying and the technology that they will be using will help the student visualize themselves in school. I also like that you have your potential students meet with active students so that they can get all of their questions answered. I wonder, how have your potential students responded to this on the tour? Dr. Jean Norris

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