Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Increase Your Voicemail Success

Sarah, great point. Being able to personalize those messages will also let the students know that you care about them. Keep up that enthusiasm. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

Chris thanks for sharing. It sounds like you are starting to use the feel, felt, found method in your communication with your students. I'm curious, in your example regarding campus tours, what has been the response from the students? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Tools to Overcome Obstacles

Jennifer, excellent! Listening is such a crucial skill to have and often something that we take for granted. If we can truly listen - with our eyes, ears, and body, we will be able to understand our prospective students and really start to build a meaningful relationship with them. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Breaking Bad Habits

Sarah, it sounds like you have a great plan in place to break those habits. I wonder, what types of topics or questions are you considering? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

Jennifer, interesting point. It sounds like you acknowledge the interruption before it even happens so that the students have that expectation in mind. You are honest with them, up front and also apologetic which shows respect for the student as well. I'm curious, what have students said about this practice? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

Sarah, thank you for sharing your process. It sounds like you have some new ideas and tools to help you make a connection with others on the phone. Keep us posted to your progress. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Chloe, that is great awareness and thank you for your honesty. Sometimes sending a quick email might be easier, but making the phone call can really allow you to connect with that other person. Great job. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Following Up

Pegah, interesting point. It sounds like you are looking at the students individually and contacting them based on need and their preferences. This is just another way for you to build a relationship with them and show that you are listening to how they want to communicate. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Learning/Communication style and interaction with other people

Roger, this is a great point. It sounds like you are looking at your employees individually and having conversations with them based on their communication preferences. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

Chris, this sounds like a great plan! Please keep us informed as to your progress. Dr. Jean Norris

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