Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Chloe, that is great awareness and thank you for your honesty. Sometimes sending a quick email might be easier, but making the phone call can really allow you to connect with that other person. Great job. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Following Up

Pegah, interesting point. It sounds like you are looking at the students individually and contacting them based on need and their preferences. This is just another way for you to build a relationship with them and show that you are listening to how they want to communicate. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Learning/Communication style and interaction with other people

Roger, this is a great point. It sounds like you are looking at your employees individually and having conversations with them based on their communication preferences. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

Chris, this sounds like a great plan! Please keep us informed as to your progress. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Great point Joseph. It is great to see someone with confidence as it certainly conveys credibility. I wonder, how have you handled working with students that perhaps don't share the same confidence or positive body language with you? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Actions to Improve Listening

Joseph, that is a great point. By taking the time to listent to others, you can truly start to empathize with them. This will help you start to build a relationship with them. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Thanks for sharing this tip Joseph. It is helpful to make sure that the reader understands the message that you are trying to convey. Please keep us posted as to your success. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Questions to Explore the Environment

Christie thanks for sharing these questions. Using open-ended questions like these will certainly get the students talking. I wonder, how do you find your students respond to these questions? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Sharing Expertise with your Prospective Student

Great point Christie. Listening to each and every student can further develop the tools and resources you use in your communications. When you tailor your approach to each student, you are continuing to build rapport. By sharing your expertise, you are also seen as credible. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Self-management skills vs. Relationship Skills

Virginia, that's an interesting perspective. It sounds like you have experience with fostering relationships and find that having the ability to build rapport with others is extremely important for a leader. I agree. I wonder, where do you think self-management comes into play for that leader? Dr. Jean Norris

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