Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Moving Through the Communication Hierarchy

Brian, great point here. So when we are thinking of the communication hierarchy it sounds like you are good at the ritual and small talk. The idea is to work through each step and continue to ask yourself where you are in the hierarchy because perhaps more time should be spent in another level. Good luck. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Actions to Improve Listening

Brian, this is great and honest insight here Brian. So now that you are aware of this, the next step is to have an action plan. What is the first step you will do to improve your empathetic listening? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Exploring All the Options for your Prospective Student

Sharon, that is exactly right. It's all about the student and their needs. It's ultimately their decision. If you can partner with them and help them explore all of their options, you should know that you have done your job. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Giving Memorable Tours

Sharon, that's a great idea. Allowing the students to see where they will be studying and the technology that they will be using will help the student visualize themselves in school. I also like that you have your potential students meet with active students so that they can get all of their questions answered. I wonder, how have your potential students responded to this on the tour? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

Thanks Brian. In your example, can you talk further about the student leading the class with bad behavior. How would modeling or mirroring work in that situation? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Great point Brian. It sounds like you would look at each situation individually and find the best way to communicate based on the information being presented. Does that sound right? I wonder, in your first example, how do you get the "buy-in" from everyone in the group? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Questions to Explore the Environment

Sharon, great point, especially if you know their friend or family member, right? This will certainly help break the ice too. What other examples of questions do you have? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

Connie, thanks for sharing these open-ended questions. These will certainly get the student talking and sharing. I wonder, what types of responses do you get from your students when asking these? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Following Up

Holli, yes, with technology ever changing, our practices need to shift to meet our students where they are. It sounds like text messaging has helped you find some of those lost students. Great work. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Tools to Address Challenges

Holli, that's a great idea. The more tools you have in your tool kit, the more resourceful you are to your students. Ultimately, the goal is to build relationships with your students and when you can offer some different and unique options, your students know that you care. Dr. Jean Norris

End of Content