Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Tien, thanks for sharing this. It looks like you have been working already on a plan to improve the call process. Keep up the good work. Dr. Jean Norris
Brittany, I am glad you enjoyed the module. The points you are making show great self-awareness. Plus, it sounds like you have a plan moving foward. Please keep us posted on your success. Dr. Jean Norris
Excellent point Maria. It sounds like you use your eyes in order to learn more about an individual as well as mirroring to build rapport. Dr. Jean Norris
Discussion Comment
Chanquinta, great point. Small talk is a key step in building a bond with others and you also get a sense of how people communicate and what they like to talk about. Dr. Jean Norris
Chanquinta, thanks for sharing this. It sounds like you want to make sure you are communicating effectively. So now that you have this awareness, I wonder, what specifically do you want to improve? Dr. Jean Norris
Thanks for sharing Brittany. Body language can play an important role in building rapport with another individual. I'm curious, when you come across those students with the folded arms, what do you do to start building that bond with them? Dr. Jean Norris
Chris, thanks for this feedback. It sounds like you are working to ensure a friendly environment for your students. This can certainly help build rapport and trust with them. Dr. Jean Norris
Jennifer, thanks for sharing these tips. I love that you let the students know when you will be in the office. This shows your availability and sets the expectation for the student that you should be able to connect or not. Dr. Jean Norris
Great! Thanks for that feedback, Antonio. The communication hierarchy is a great tool and a lot of times we naturally go through these steps without even knowing it. But you are right, now you can manage it and balance the conversation. Remember the idea of making sure you have permission to move forward. Good luck. Dr. Jean Norris
Maria, interesting point. Can you explain a little further regarding your time limitations? Dr. Jean Norris

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