Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

We've Never Metâ€¦

Chris, thanks for this feedback. It sounds like you are working to ensure a friendly environment for your students. This can certainly help build rapport and trust with them. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

Jennifer, thanks for sharing these tips. I love that you let the students know when you will be in the office. This shows your availability and sets the expectation for the student that you should be able to connect or not. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Moving Through the Communication Hierarchy

Great! Thanks for that feedback, Antonio. The communication hierarchy is a great tool and a lot of times we naturally go through these steps without even knowing it. But you are right, now you can manage it and balance the conversation. Remember the idea of making sure you have permission to move forward. Good luck. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

Maria, interesting point. Can you explain a little further regarding your time limitations? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

When You Are Listened To

Claudette, thanks for sharing this. I'm sure your students appreciate that you listen to them and their concerns. I'm curious, what specifically do you do to engage with the students and make sure they know you are listening to them? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Antonio, I'm glad you feel that way. Working with a group can be beneficial because others can share their experiences too and so there may be more collaboration versus one person talking. Keep up the good work. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Maria, that's a great point. Keeping the interest of everyone in the group can be difficult, but it sounds like you will try to make the conversations a group effort and engage each person. Great job. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Interesting Brittany. When the two people on the phone have a common agenda or purpose, it would be difficult to get side-tracked, but when the plans differ, that sounds like when you may run into problems. I wonder, what could you do to help get you and your student on the same page? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Maria, thanks for sharing this. I'm curious, what specifically about the phone helps you achieve your goals? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Perla, that is great awareness. So you are looking to create a new plan in order to have a little more structure to your interview. Do I have that right? By doing this, you can also have an agenda to let the students know what will be covered throughout your meeting. Let us know how this new approach works for you. Dr. Jean Norris

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