Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Discussing Tuition Challenges

johnny, It's great that you have been where your prospective student has been and can really relate. Just curious how you share with them the potential pay? Is this internal information or from an internal source? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Tools to Address Challenges

Pegah, What I like best about your response is you know exactly which professional to point your prospective student to for more information. Excellent! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Sharing Benefits from the Student's Perspective

Christie, Interesting question. What do you do when a prospective student says they don't know the answer? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Giving Memorable Tours

johnny, Great insight! I'm guessing those who "learn by doing" would really value this experience, too! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Questions to Explore the Environment

johnny, These are some good ones. What are the answers you typically get from these questions? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

Terrill, Thank you for sharing your story with us. Your example clearly shows how important it is to choose a positive attitude and relate to people vs. selling them. All the product knowledge in the world wouldn't help you do what you did with this particular person either. Great example! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Questions to Explore the Environment

Pegah, These are interesting questions and as you point out...they will help YOU understand their goals and why they came in - which is really important. What is your prospective student doesn't know the answers though? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

Terrill, Excellent insight! You hit on a key point and that is all the competencies are important but in this environment (and based on how people have changed their buying habits) some are less critical than others. For instance, as you point out, sales skills are ranked lower on the list. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

Marshall, Very true! Product knowledge is important but, as you say, they can get a lot of this from other sources. What other skills/competencies can you bring to the table that will help them connect with you? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

Pegah, Yes indeed! The majority of your success in the admissions profession (and many other positions) is based on attitude! Product knowledge is also important but don't forget that much of that information is already up on the web. Do you think there is anything else more important than product knowledge? Dr. Jean Norris

End of Content