Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

David, thanks for sharing this. Modeling can be an effective tool when you want to show positive behavior. I'm curious, what have you done if a student doesn't follow your lead? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Lisa, practice makes perfect. Thanks for sharing your plan and let us know how it's working for you. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Communications

David, that is a great point and one I think is often missed. It is important to pass along any new regulations to all departments. Just because information is not new to you, it may be new to others. Keep it up. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Deciding to be a manager or leader

Great point Tina. So I wonder, what specifically does it take to be an effective manager? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Discussing Tuition Challenges

Interesting point Maria. What do you typically find out from these students? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Tools to Address Challenges

Maria, that is a great idea. This will certainly allow them to feel like a real student and get that experience of working with the professors. They will also know a friendly face on their first day of class. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Questions to Explore the Environment

Maria, thanks for sharing these questions. It looks like you have questions that will explore the environment related to their program of choice. I wonder, what specifically are you trying to gather when asking these questions? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

Thanks for sharing your thoughts here Maria. Product knowledge is important because the prospective students need to know the features and benefits of your school in particular. But, you also bring up the excellent point that students will also connect with you by the way you treat them. So this is telling me that people skills and attitude are also important. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Tips for Making Calls

Taneisha, absolutely. You bring up such a good point here. By allowing the student time to process their decision, you can ensure you are doing the ethical thing and partnering with them along the way. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Phone Personality

Taneisha, it sounds like you have a good telephone personality. I'm curious, what specifically do you do in order to stay friendly and patient throughout the day? Dr. Jean Norris

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