Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Diane, thanks for sharing this piece. I'm curious do you work on your own body language or reading others'? Dr. Jean Norris
Roland, it sounds like you are confident in your program and your school. It is important to partner with the student so that they can make the best decision for them even if it may not be your school. Dr. Jean Norris
Roland, that's a great point. By switching up your route, it becomes new for you too and so the conversation can become more tailored to the student. Dr. Jean Norris
Roland, sure those are great open-ended questions and the student will certainly start talking about their program of interest. What are some other responses you get when you ask this question? Dr. Jean Norris
Katie, that is a great point and it does take time. It sounds like you are aware of these limits and know that practicing will improve them immensely. Good luck. Dr. Jean Norris
Roland, thank you for sharing your experience here. People skills are a critical part in building a relationship with a student. Also being able to share your personal experience with the school demonstrates your product knowledge too. Great job. Dr. Jean Norris
Taneisha, interesting. All too often, we get comfortable with our message and so it's nice to switch it up every so often. Let us know how that works for you. Dr. Jean Norris
Great point Taneisha. Would you share a time when you used this method before? Dr. Jean Norris
David, it sounds like you plan to use active listening skills in order to help you build rapport with others. This is an effective way to make sure you are understanding the message they are looking to communicate. Dr. Jean Norris
David, thank you for sharing this. This is a common limitation, but it sounds like you have a plan to move forward. Great job. Dr. Jean Norris

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