Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

I'm sure your students appreciate the individual attention and the courtesy of letting them know that you will do that for them. What do you think following through as promised (the call back in 5, 10 15 minutes) says to the student?

Dr. Jean Norris

Discussion Comment

Your Phone Personality

Conducting every call with fresh energy and enthusiasm is a great approach. I'm curious, how do you prepare for the end of the day calls so that you can conduct the call with positive energy?

Dr. Jean Norris

Discussion Comment

Your Phone Personality

Taking the time to build rapport and find common interest with our students is important. What questions do you ask to build rapport and find that common ground?

Dr. Jean Norris

Discussion Comment

Breaking Bad Habits

Being aware of our habits is the first step. What can you do to remind yourself to practice good habits?

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

How and what questions are great for opening up a conversation and learning about your prospective student. It looks like you utilize a combination of questions that are important for both you and the student. Thank you for sharing.

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

I like the direction you're heading to find out what might be motivating the prospective student. How can you modify these Yes/No questions to be open-ended and to learn more about your student?

Dr. Jean Norris

Discussion Comment

Your Tips for Making Calls

Using student stories to connect your prospective students with your current and graduated students can help the prospective student feel connected to your school. Thanks for sharing your great tip!

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

Great awareness Denise. When we talk to students they can be in one of many places in the buying cycle, and they might not be ready to make an appointment. Add to that - today's student is feeling pressure from many different directions, so taking the time to understand their needs and allowing them to guide you to their next step is a good approach.

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

Hi Denise, Coming up with a creative way to leave a message is a great way to get the attention of the student and maybe even a call back; however, I encourage you to do your research and to make sure that you're providing accurate and compliant information at all times. An attention grabber is great, but only with information that is accurate and compliant. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Making a Positive Impact

Judie, It sounds like the collaboration going on is really having an impact! I'm curious what tools, if any, that you used to help understand the team strengths that you mention. Dr. Jean Norris

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