Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Thank you for sharing, Andrea. What tools can you use to stay on track and communicate in an organized manner?

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

Ying I think you hit on something that is common at many colleges. Students often approach with their own ideas about the career and are working with what they have been told by others. Asking questions about their interest in the program and the career can help the student decide if the career and program are a good fit for them. Thanks you for post!

Dr. Jean Norris

Discussion Comment

Your Frequently Used Materials

These are all great resources Brenda. Having a variety of information can help to appeal to different types of students. Where do you collect the information about recent students that have been hired?

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

It looks like you're going with the curiosity angle with these questions, great approach. How has using these types of questions helped your call back rate Shirley?

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

It looks like you're using a good combination of open and closed questions to elicit information from your students, both types of questions are appropriate during a conversation. Open questions that start with 'What' and 'How' allow the student to provide a variety of information, and the closed questions are good for verifying or collecting specific information. Be careful with the use of 'Why' questions, they are better used after building rapport with a student. Thanks for your post!

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

Thank you for sharing Nathan. I'm curious, what can you do to clear your 'busy filter' before a conversation to focus on the person and what they are saying?

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Great approach Nathan. Making eye contact is a good way to connect with your audience and to let them know that you are listening to them.

Dr. Jean Norris

Discussion Comment

Your Communication Methods

That's great awareness Nathan. Having a well-balanced communication style that includes both written and verbal techniques could help you to connect with more students. Thanks for posting.

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

That's one of the classic barriers to listening so know that you are not alone! You've achieved the first step for overcoming this habit by being aware that you are doing it. You would be surprised how many times people solve their own problems if we don't provide them with a quick response. How do you think you can help yourself focus on what the person is saying rather than creating the response?

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Having the ability to effectively communicate through multiple methods can certainly help you connect with your students. I'm curious, do your students clearly communicate their preferred mode of communication? If not, how do you know the best way to communicate with them?

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