Compliance is essential if a college is going to meet all of the accreditation and certification requirements.  College personnel need to be current on the latest compliance issues as they make program and course additions and revisions. This group is for college personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Keeping Up with Changes | New comment by Dr. Susan Schulz

Alexander, Thanks for your comments. In one sense everyone on staff is involved in working with qualified students interested in the careers you teach for. These students need assistance to be...

Describe the organizational structure at your institution. | New comment by Dr. Susan Schulz

How do you rate your knowledge about the departments and people who work at your institution? Be specific about what you know and what you still need to learn and how you will do that.

Keeping Up with Changes | New comment by Dr. Susan Schulz

Discuss what methods are used to keep you informed about changes at your institution that affect your job in the admissions department. What could make this process more effective?

Physical Notebook or Electronic? Which Format? | New comment by Dr. Susan Schulz

Discuss your decision about whether you will create a physical notebook with printed documents and page dividers or organize the information electronically, or both.

The Paper or Electronic Resource Notebook | New comment by Dr. Susan Schulz

What information have you placed in your paper or electronic Resource Notebook? What have you discovered that you did not know about your institution or the rules and regulations that must be...

Questions Prospective Students Have | New comment by Dr. Susan Schulz

What kinds of questions do prospective students typically have? How will you answer these questions more effectively as a result of this course?

Enrollment Agreement Requirements | New comment by Dr. Susan Schulz

Your state provides enrollment agreement requirements. Compare your enrollment agreement against your state agency requirements. How does your enrollment agreement match up? Discuss any differences...

Catalog Requirements | New comment by Dr. Susan Schulz

Your state provides a two-page Catalog Guide. Compare your catalog against the requirements listed. How does your catalog match up? Discuss any differences with your supervisor and describe the...

Admissions Procedures | New comment by Dr. Susan Schulz

What are the steps you need to follow when contacting and eventually enrolling a student? What kind of checklist is available to help ensure you follow each step correctly?

Student Services | New comment by Dr. Susan Schulz

What student services are offered by your institution and how do you plan to talk about them with prospective students?