This course was an eye opener regarding developing the KSAOs before actually recruiting. It truly makes sense, but I hadn't considered this as a formal process. I also didn't realize that employee testing could be less expensive than face-to-face interviews. I have had to take tests at one or two other places I applied in the past, but didn't know where they stood on accuracy. It was also good to confirm what questions to ask and which ones to avoid. Very uselful course that can be applied to my current job position.