I am always looking to upgrade my knowledge and skills.  I always keep current with class offerings, requirements and incentives.  Present the information in a personalized manner. Each individual has their own personality and comprehension method.  Don't be a broken record. Personalize each individual. Listening is a major part of being a successful agent. Answer the phone with an upbeat greeting. Be respectful to the student and understand what they are looking for and provide how your school can satisfy their needs.  Show interest in students' needs and help them pursue their real estate career.