The course is good. I learned how to engage difficult interactions and situations.
Sometimes you just need to step away from a situation and allow emotions to calm down.
Its best to address issues early and not let them get out of hand.
I think there were some great ideas on how to rebuild a relationship.
the course provided effective ways to deal with conflict
The course helps give you a feel for when to intervene.
The course has taught me a lot about how to properly manage a team; that is not only independent of the management but can also potentially be able to work as one by fixing their conflicts and problems.
Que un conflicto bien manejado no tiene que perjudicar al equipo. También la importancia de realizar un buen diagnóstico antes de intervenir.
learned how to work through difficult situations at work
I learned that open communication is the most important thing. When deciding between keeping a work-place issue to yourself vs. sharing it with your director, it is better to share it!
I will have the team correct the issue unless it is something they cannot handle.
It is important to remember that all conflicts are not worth your energy in resolving
I've learned that there's different ways to handle difficult situations in the workplace
The importance of the language you use in your work
When you see an issue arise, address it and allow the team to figure out the solution.
Best to keep calm, understand the issues, and try to diffuse as much as possible....this leads to better dialogue in resolving the conflicts.
The techniques covered in this training (specifically listening skills and changing your own behavior) were particularly helpful.
ut this topic and how you int
Work on all relationships. Some solutions will come without your assistance
This is a difficult topic due to how everyone's perspective can be different in any situations. This was great information about hadling conflict, or letting it go; depending on the situation. Another great class.
