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The main tip that I can give is to never forget who you are and how you woulld like to be treated. Treat a student with integrity and honesty and talk plainly while understanding that this is very hard for them You are getting private information from them and they are putting their trust in you to do the right thing. You have the ability to change a persons life and that is something you should never take with a grain of salt. It is a very big responsibility to care and make sure all of your ducks are in… >>>

It is amazing the amount of processes/procedures we have to know as Financial Aid Professionals. As I went through this module, I knew most of this, and realized how "crucial" it is for someone at the Institutional Level to know this. Also, how important it is that deparments communicate with the individual that updates/manages the ECAR. If a program is changed from clock hours to credits, it usually would be developed, and designed in the Education department. They need to know to notify the FA Office for ECAR revisions. If they don't the school could be out of compliance in… >>>

The disbursement notification/acknowledgement process is enlightening for me as it helps me to identify which students need further guidance in and explanation of their financial aid. Often times, a student will have no idea what to make of the information I give them on their disbursement notification form [FRIGHTENING!]. This gives me the opportunity to go over the basics with the student maybe in a different way than it was originally explained to them: this and this are loans that you are going to have to pay back, this is a grant which you will not have to pay back,… >>>

We offer our upcoming Grads an Exit Counseling Seminar, which takes place during their last class required to complete the program. We usually show them a video and give them a folder that contains the Exit Counseling Guide from the Department of Education, a sheet that provides important websites that they can use to track their loans, the contact information for the school's third party company that handles the default prevention, and the contact information for the Student Accounts Department. We also have the students complete a form where they have to update their contact information and provide three current… >>>

Hello, I work in the Business Office and one of my daily functions is to monitor and collect funds from students that have "in-school" loans that need to be repaid. Right now we are meeting with the students when they first enroll to discuss the importance of making on-time payments along with phone calls and facebook updates. Another practice that we use is what we call the "blue-letter" system. This is where the Business Office will write up a note on a blue piece of paper and post it on a board in each class room. If a student has… >>>