@ellythomas :
This is an issue that has challenged me as well. I have worked with educators about classroom disruptions and maintaining order in seminar with my private practice. I can share some information.
Just like the stand-up comedian faces hecklers a teacher must from time to time be faced with outbursts, temper-tantrums, disrespect and cries for attention from disruptive students.
I try and make a preventative strike by listing a behavior / conduct code at the first night of class. I explain that I am not just a teacher, I am a trained facilitator. As a facilitator I hold the responsibility to create learning opportunities and an environment that welcomes opportunity.
On the first night I hand out my policy sheet. I disclose my policy for all electronic devices, that no hats or sunglasses may be worn, and that honesty must be maintained.
I am always prepared to “mix things up” so that a group activity or brainstorming session can collect the classroom energy that needs better direction. I begin this by physically moving toward the disruption and asking for input – and acknowledge the input as positive reinforcement.
Also I state what is expected. For example before a video I may say “I will be playing a video in 10-15 minutes. Take care of all of your calls, personal needs etc. It is 40 minutes in length I expect everyone to remain seated for the duration of the video.”
By utilizing a “prevention” mindset distractions are lessened and as a facilitator you appear more organized and in control. I have learned to grow my coping limits and use these opportunities as a mental exercise for my own growth.
I hope that helps!
Kelly
