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Stop.  Look at the person.  How are they in other areas of their life.  I am not sure that the job is the issue and possibly the behaviors are reflective of disfunction/stress from another source.  Refer to HR for another form of intervention.  Nothing makes a stressed out person more stressed than having a cheerleader in their face.  You care and you want to help, but it's time for help from outside.  Remain positive and approachable, not judgemental.  You will find your answer.

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