I have really enjoyed the learning thus far. So much so that I have used some of the knowledge in my customer service class. The graphic with the percentages of employers' complaints about soft skills really opened my eyes to how the lack thereof is much more far reaching than the local issues we complain about. Globally, soft skills are at a deficit. I am glad this training is reminding me that we have to explicitly teach soft skills, in the same way we explicitly teach hard skills, because we cannot assume that all students know.
