Smithamol Greegorious Thomas

Comment on Wanda Freeman-Rushing's post: Providing undivided attention and making them feeling valued are the cornerstones of customer service.

Comment on Harmony Goodwin's post: It's imperative that the educators gain customer insights so that they can shape our customer service to attract a wider range of future clients and establish a higher industry standard.

Comment on Theresa Wycoff's post: Initial impressions convey a great deal about your institution. Whether it's stepping onto the campus for the first time or browsing the website for the first time, both experiences should feel welcoming and inviting for students and visitors. These instances can serve as your most crucial touchpoints.

Comment on Bill McGrath's post: The success of a company relies significantly on its treatment of customers. While customer service plays a crucial role and can influence a company's success, customer care often proves to be more enduring. Numerous businesses prioritize both aspects to foster a positive relationship with their customers. This is very well applicable to any educational organization as well

The key point I learned is that I have to be motivated as an instructor and should be curious as well as willing to learn new things in order to be a great motivator for students. In addition, its very important for me to focus on the intrinsic and extrinsic motivational factors. 

Comment on SETH SORONNADI's post: The way we engage with and instruct students with disabilities needs to change.  To help facilitate their learning, we must acknowledge this and make necessary adjustments to the lesson plans.  gaining that knowledge and creating a more inclusive teaching approach for all children with impairments will take time.

Assigning each group member a task or contribution that links to the work of other group members is one technique to stop kids from experiencing "feelings of disparity". 

Comment on Lavonne Wilson's post: 

I know how you feel about these self-videos. I was afraid of the unknown about this initially. But got more comfortable as I went along.

It is possible to set up a service learning project so that students can select from a variety of possibilities rather than having them prescribed.

Comment on Andrea Walraven's post: very well said. Common sense is one of the major qualities/soft skill required to get any job done appropriately.