Rebecca Schirmer

When considering students as customers, the approach is different than in other areas like retail for example.

Older students have different needs and responsibilities than younger students and different reasons for leaving as well.

We have added knowledge checks , interactives and other outside sources to our courses and I do see a difference in grades overall for the better.

Meetings should be small groups

Training in customer service is an ongoing process and standards should be in place to help guide everyone.

There is a whole experience related to customer service that is multifaceted, visual, audio and personal.

People are much more likely to share a negative experience they have with a company, making it easier to obtain a bad reputation than a good one.

Attitude toward schoolwork, students, our job, and tasks is everything!

Building confidence in students helps them to have confidence and motivation.

Understanding the students are paying customers is important as well as understanding they all come from unique backgrounds that effect their outlook on the future.