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Tone is so important. Even when a student is angry, disruptive, and so forth, we can respond in a way to change the mood. Sometimes, it's important to walk away from an email before responding.
It is important to handle private matters privately (via email).
One thing that I have learned is that the larger a class size is, the more engagement is hindered, especially for synchronous.
An introduction thread is important for students, and an introduction post (expertise, hobbies) is important for instructors
One thing the first section really highlights is that different instructors will use different techniques to reach the same goals.
Comment on Elena Belk's post: Yes, I was rusty.
There have been quite a few changes since the last time I took similar training, and it was surprising to see how many protections were lost recently.
Avoiding disruptions while dedicating time for certain tasks, and knowing what tasks take how much time, will help me stay more organized.
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