Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

This seems to be an approach that many admissions professionals use. How do you establish the possibility of phone calls with the student who might be sitting in front of you? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

It sounds like this works well for you. I think you're right, people can sense when someone is being sincere so making that a practice is a great idea. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Tools to Overcome Obstacles

Great ideas Lucy! Thank you for your post. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The importance of emotional intelligence

Thank you for your input Anne these are all great points. I like you're thoughts on the visual, auditory, or kinesthetic preferences that a person might have. Making subtle changes to our communication and approach can have an amazing impact on our team. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Tips for Making Calls

The three P's seem like a great start to any phone call. Thank you for sharing Lucy. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

It looks like your school found a process that works well for you. How do you think a 'lead sheet' would help you? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Reading People

Thanks Joe! What types of questions can you ask that take into consideration the person's verbal message as well as their body language? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Actions to Improve Listening

It's sometimes difficult to juggle all the activities we need to in a day and it's very common for people to try to multitask while listening. I remember a quote that went something like, 'Multitasking is the opportunity to screw up more than one thing at a time.' I like your plan to stop what you're doing to give undivided attention to the person who is communicating with you. Listening is a powerful tool! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

Being professional and modeling positive body language is important so we can maintain our credibility and that of our institution, however mirroring can help to build rapport with the person who might be apprehensive to open up. How do you think you can balance the two for the best result? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Communication Methods

That's great awareness Tracy and a good plan. I find keeping a notepad in front of me at all times allows me to jot notes down to prepare for my call and during the call. How can you hold yourself accountable to your new plan? Dr. Jean Norris

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