Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Breanne, That's great! I'm curious - have you ever had a prospective student say they didn't know what they would be able to do or achieve? How do you handle this? Dr. Jean Norris
Thacha, It's interesting to watch today's kids with technology, isn't it? It feels as if you have a good handle on your style though. Are there attributes of other styles that fit you too? Dr. Jean Norris
Tracy, This is great awareness. And remember...the idea is that your opinions have a much better chance of being received if you move through the hierarchy in order. Dr. Jean Norris
Breanne, This can be a useful question but can I ask you what the purpose of this question is? Dr. Jean Norris
Christopher, Great insights and very well said! Dr. Jean Norris
Brian, Interesting questions that probably lead to some great conversations. What can you say differently in the second question to not seem as judgmental however (the WHY question is known to put people on the defense). Dr. Jean Norris
I think the communication skills, especially listening is a BIG piece of that. Thank you for the follow-up post, Heather! Dr. Jean Norris

The 'Feel, Felt, Found' technique is a great approach when discussing challenges such as schedule. I really like where you're going when you talk about brainstorming WITH the prospective student to allow them to find their own solutions; that's a very empowering approach. Ultimately we want to enroll students who are the right fit for our school and if they must have a part-time schedule then your school may not be the right place for them; however, it doesn't mean you shouldn't try to build value so that student can consider how full-time education might work for them. Keep up… >>>

Returning calls in a timely manner is so important so I'm happy to see that it is a priority for you. Thank you for your follow up! Dr. Jean Norris
This is great awareness Tracy. What can you do to remind yourself that listening is a choice and to stay focused with each and every person? Dr. Jean Norris

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