Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Gina, Great awareness! So often we find ourselves compartmentalizing each student according to what we have heard before, and becoming lax in our body language. What are some things you are doing to help make each of these awareness's improve? Dr. Jean Norris
Darless, That's correct! Consistency in training is very important when training any and all departments. Does consistency mean training the exact same thing, all the time? Dr. Jean Norris
Marcie, Excellent self awareness! Voice mail is a great opportunity to relay an uninterrupted message to your students. Thank you for posting! Dr. Jean Norris
Alejandra, These are all key items for the prospective student to explore. Using open questions during exploration will allow the student to expand and provide more information. What open ended questions do you like to use when exploring the student's environment? Dr. Jean Norris
Jo Ann, Thank you for posting! How do prospective student generally react to your method of addressing incoming calls during interviews? Dr. Jean Norris
Laura, It's great self-awareness to realize that you need to work on your telephone communication. Preparing ahead of time is an essential step! Check back in and let us know how you're doing! Dr. Jean Norris
Jo Ann, Great! It sounds like you validate the prospective student's concerns, which is a key step in keeping rapport and helping them to overcome the challenge. Thank you for posting! Dr. Jean Norris
Magdali, Good observation! It's a wonderful thing when you have a manager who is also an extraordinary leader. Thank you for posting! Dr. Jean Norris
Erin, Excellent! This sounds like a perfect time to use the funnel frame! Dr. Jean Norris
Erin, Isn't it great to have a great listener like that in your life? Thank you for sharing your story about your dad! Dr. Jean Norris

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