Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

What bad habits do you have regarding your outbound calling that you'd like to improve?
How do you handle inbound calls when you have a student in your office?
Describe your telephone personality.
What does your inbound call process currently look like? What improvements would you like to make?
What skills will you work to develop to successfully build rapport with others?
Discussion Comment
How can you improve your ability to read people better?
What part of the communication hierarchy challenges you the most? What will you do to improve at that stage?
In what ways do you limit your listening?
What action do you need to take to improve your listening skills?
How do you feel when you have not been listened to?

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