Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Great idea, Elaine. It is so true that we tend to get comfortable in our own "social circles" and by default exclude others. Communication and seamlessness can be improved by simply making the effort to do so.
Great insight, Irene. Sometimes half the battle is understanding what we do that may impede good communication. The other half of the battle is choosing to do something differently - so easy just to keep doing things the same old way. It does sound as if you found a tool (Repeat, Reflect, Rephrase) that will help you. Good luck and continued success!
Yes it can be challenging to find mutual interest however this is essential to moving forward. It's great that you realize this can be tough and perhaps can now see what you need to do (perhaps spending more time in small talk) before they give you the signal it's ok to move on. Great insight, Elaine!
Ahhh...that's a great awareness, Elaine. So many people think about what they're going to say next while the other person is speaking. Now that you know this...what will you do differently?
Another great idea! It is definitely important to use your eye contact with the person speaking. I love the idea of turning to others to encourage input too. What else can you do to encourage them to share their thoughts?
Good idea, Elaine. And how do you go about building that relationship to learn more about the other department?
Another great response, Peter! How does this approach work for you?

This is really a tough one especially if cost is their only consideration. How in the world do they know what they're getting for their money if they don't visit? Well, I'd like you to consider this. First, when people ask for the cost think about what they're really asking. It's not so much just the dollar figure but rather, "Can I afford it" and/or "is it worth it". These other questions go beyond a simple presentation of tuition. So how do you get past this? Try this simple dialogue the next time someone asks you for cost. First, answer… >>>

Excellent advice! My guess is if you simply focus on these and the other tips in the lesson, you'll see improvements in your calls. Don't try to do all of them at once though! Maybe select one element to practice each week and then add on another, and another and another until you've got them all! Thanks for the post Peter!
Great questions, Peter! Now I have another question for you...are these questions for them? or you?

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