Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Overlapping Styles

This is so true. There are positives and negatives with each style. I'm curious, how will you know you've "reached" your student? What will you do differently if you find yourself making assumptions?

Dr. Jean Norris

Discussion Comment

Integrating Collaboration

Excellent approaches to putting collaboration into action!

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

Sounds like a system that is working for you and your team. Great news! What is the process when no one is in the office?

Dr. Jean Norris

Discussion Comment

Work environment and motivation to lead

Great insight, Amanda! So a leader has a huge impact on the environment yet can also lead in any situation regardless of the surroundings (albeit tougher). Have you ever worked in an environment like that?

Dr. Jean Norris

Discussion Comment

Work environment and motivation to lead

Absolutley, Amanda! Have you ever considered how others might lead even when they're not "in charge?"

Dr. Jean Norris

Discussion Comment

Addressing Team Challenges

Wonderful news Allan. It sounds as if you are already using your knowledge in key ways. Remember that a majority of one's success is making the choice to use new skills since it takes extra effort. Keep us all posted on your success!

Dr. Jean Norris

Discussion Comment

Your Phone Personality

Great insights, Jessica. I'm curious how you are working on your fast speaking. How do you catch yourself?

Dr. Jean Norris

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Inbound Calls at Your Office

Jessica you certainly have all the bases covered! I especially appreciate the way you focus on your student yet provide exceptional service to others by having another live person take the call. That shows great teamwork!

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Great! This is a wonderful area of opportunity for many admission reps! How specifically will you work to improve in phone communication, Victor?

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

It sounds as if you model the desired behavior you wish to see if your students, right? From your experience, can you tell us more specifics about how this improves communication with your students.

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