Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Moving Through the Communication Hierarchy

You're right, Victor. At times it can be difficult to make small talk with a student who doesn't seem interested. Knowing that small talk is important to getting to mutual interest, how might you handle this same situation differently next time?

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

Love your enthusiasm, Jessica! Utilizing scholarship opportunities and tying in the benefits of what a college degree can do for the student are great approaches. Take it a step further and personalize those opportunities, based on what you know about the student, to demonstrate your commitment to assisting the student achieve his/her goals. Keep up the good work.

Dr. Jean Norris

Discussion Comment

Increase Your Voicemail Success

It's great to hear that you feel excited for your students, Jessica! I imagine that comes through in your messages. You're certainly not alone in wanting to create urgency. What do you plan to differently to create urgency in your messages in the immediate future?

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Reflecting on your strengths and challenges is key to improving your skills, thank you for sharing Kristy. What is the first thing you plan to do to help improve your listening skills?

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

You're right, Kristy, positive body language can help you project confidence and credibility. Besides being in control of your body language, what other ways do you project your confidence?

Dr. Jean Norris

Discussion Comment

Adapting Your Communication

It's true, adaptability is so important when working with students. What are some cues that you look for that signal it's time for you to adapt your approach?

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Eye contact is key, Kristy. Making eye contact with each member in the group can help convey your interest. What other techniques might you use to keep the group engaged during your meeting?

Dr. Jean Norris

Discussion Comment

When You Are Listened To

Very true, Kristy. Although it is easy to slip into these bad habits, it's important to understand the implications. As an admission professional, it's certainly easy to not really listen attentively. Have you ever found yourself in this situation?

Dr. Jean Norris

Discussion Comment

Breaking Bad Habits

Ah yes, the "curse" or "gift" of multi-tasking. Seems as if many admission professionals have mastered the art of doing many things at the same time. How do you prepare yourself if someone actually answers the phone so you don't seem unprepared or unengaged?

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

Interesting questions, Jessica. These certainly are questions that could help someone begin to explore their motivation to attend college. Have you ever asked a question that was taken the wrong way or not understood correctly?

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