Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Work environment and motivation to lead

Excellent example, Blanca! Thank you for sharing such a motivational example. Continued success to you!

Dr. Jean Norris

Discussion Comment

Deciding to be a manager or leader

Hi Jeannine. It's very positive that you have the ability to use both skill sets. Equally important is knowing WHEN to use them. It sounds as if you use management skills when the task needs to be dealt with quickly and perhaps leadership skills when the task at hand isn't as time sensitive. Do I have that right?

Dr. Jean Norris

Discussion Comment

Work environment and motivation to lead

You are right, Blanca. A leader definitely has the ability to change an environment as long as the followers want to move in the same direction. How do you think a leader can successfully change an environment? For example, given everything that is happening in the career college sector (governmental influence), how might an admissions or campus leader change the environment to recognize external mandates? Any ideas?

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

These are great responses, Nina. How do these approaches differ from what you've done in the past?

Dr. Jean Norris

Blog Comment

How Outdated Admissions Training Adds to the Problem

Sounds like you're on the right track, Iman. It also may come very naturally to some and yet others will struggle. My prediction is we actually will see a shift in the profile of a successful admissions rep moving forward. What do you think?

Dr. Jean Norris

Discussion Comment

The impact of the situation

Very insightful again, John. The only constant is change. Successful leaders have to not only read the situation quickly and accurately but adapt on the fly.

Dr. Jean Norris

Blog Comment

Facing the Realities of Admissions

Thank you, Iman! I'm also predicting a number of "trainers" to emerge to try and address new approaches to admissions training. My fear is they don't understand the business at all and will cause more harm. Hopefully the balance of ethical and effective admissions training will be the driving force.

Dr. Jean Norris

Blog Comment

Calling all Trainers!

This is so true, Wendi! The degree of change is dependent on current approaches yet my fear is some organizations may have the pendulum swing all the way over. We're aleady seeing many admission offices fearful of "selling" so they leave prospective students unclear and without direction.

So I'm curious, what sources are you (and others) using for information to know what to change in your training?

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

Yes, I agree that the counseling approach is essential to serving the student in the most meaningful and ethical way. Questions are so powerful and can be used in a variety of ways yet I'm hopeful most will adapt to help the student vs. manipulation.

Dr. Jean Norris

Discussion Comment

The impact of the situation

Very insightful, John. This is one of the reasons why those who manage and lead with a limited skill set have a hard time adapting. What do you think?

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