Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

Interesting approach, Vina. I'm sure letting the prospective student know this is a possibility ahead of time is much appreciated. How does this work for you?

Dr. Jean Norris

Discussion Comment

Actions to Improve Listening

Good idea Yuk! Although it may be easier said than done, right? How will you measure your success with this new goal?

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

I don't think you're alone on this one Rachel. Many admission professionals would rank this as one of the top obstacles. Have you ever considered what someone who inquires about cost is really asking? Oftentimes, we find they are searching for value instead of just a raw number. In other words people will pay more for something they want. We all do. Take a peek at some of the other posts for an alternative way to deal with this question on the phone. I think you'll like it,

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

So I'm curious Jen. What has been your experience of dealing with calls in this fashion for both the prospective student and the caller?

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

Interesting approach, Rachel and very creative. How does this work for you?

Dr. Jean Norris

Blog Comment

The Role of Admissions in Student Retention

This is an excellent approach, Lowell! It certainly demonstrates a shared goal of not only enrolling students but one of enrolling successful graduates! Viewing the big picture and understanding how each party plays a vital role in student success is essential. Thanks for your comments!

Dr. Jean Norris

Blog Comment

How Outdated Admissions Training Adds to the Problem

Great point, Bonnie. So is it the incorrect application of standard sales techniques or is it that admission reps need something in addition to sales skills?

Dr. Jean Norris

Discussion Comment

Your personality and leadership style

So it sounds as if you have several styles that you can choose from. That's a great thing given the variety of situations (as you've described) that come up. Continued success, Susan!

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

It appears you are asking questions that are future based to help them see what things might look like 5 years down the road, correct? The second question is another good one that elicits information about the current situation. Do you ask any questions to help determine their past including how they got to where they are currently at in life?

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

This is a great question, Rachel. It's the type of question that may get someone to really define a program or major as you examine " fit". Depending on the situation, sometimes a more broad question like " tell me more about your interest in the medical field" could give you even more information. With this type of question, it could go in a number of directions based on importance to the student. In those situations when a prospective student has no idea what program they want or a misunderstanding about what a program really is, the broader focused question… >>>

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