Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Following Up

Blaire, the written word is so powerful and I find that all too often those cards are an easy step that people skip. Keep up the good work. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Giving Memorable Tours

Blaire, this is great awareness and it looks like you have a plan moving forward. Keep us posted on how it turns out. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Addressing Difficult Challenges

Interesting point Blaire. I'm curious, what options have you responded with in the past? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

Blaire, that's great! It looks like your skills are helping you build connections with people and those experiences have proved successful. I can also see your positive attitude playing a role in building relationships with others. Awesome work! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

Thanks for sharing this Mike. You are right that knowing the school and programs are an important piece of any admissions rep. I'm curious, where do you see sales skills in this model? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Moving Through the Communication Hierarchy

Matthew, great point. Visualizing the steps also helps you know where you are in the hierarchy so that you can see if you need to go a little deeper or if you have permission to move forward. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

Matthew, that is a good point. There is this concept of "cognitive intrusion" that goes hand in hand with what you are talking about - basically, we are too busy to think and listen. Now that you are aware of this limitation, what is your plan moving forward? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Matthew, It sounds like you have first hand experience! How do you encourage interaction when communicating in groups? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Reading People

Robert, You bring up an important point, we need to understand our students' needs before we can communicate the benefits of our institution, so the student can determine if it's the right fit for them. What techniques do you use to read people and understand their needs? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Communications

Robert, You bring up a great point, non-verbal communication is extremely important especially when it comes to first impressions. What can you do to present a positive first impression to everyone you meet? Dr. Jean Norris

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