Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

What's Your Generational Style

Michael, thanks for sharing this. I'm curious, what about your environment helped shape this style? Dr. Jean Norris

Dr. Jean Norris

Blog

Can Admissions Really Have an Impact on Retention?

I presented on a webinar yesterday comprised of 100's of those responsible for student retention. When asked what role admissions played in retention, over 50% said that admissions should play a major role. Nearly 60% of the same group believed admissions didn't have the actual training to do this in a meaningful way though. So it's tough to hold admissions accountable unless they are trained and have the proper resources. What do you believe admission professionals need in order to truly impact student retention?

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

Mike, great point that product knowledge is important. I agree. I'm curious, could you tell me your thoughts on product knowledge being a part of sales skills? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Following Up

Jessica, sure. Being proactive and reaching out to the students helps build rapport and it shows that when you say that you will call them, that you really mean it. Great job. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Giving Memorable Tours

Great idea Jessica. I would love to hear how your next tour goes with the staff introductions. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Questions to Explore the Environment

Jessica, I love the way you re-framed this to a softer question. Let us know how this work for you. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

Jessica, it sounds like you have a great attitude and that will certainly carry over into your interactions with others. Great job. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Admissions Professional's Code of Conduct

Jessica, thanks for sharing this. I love that you have a plan to improve the appearance of your desk. Keep up the good work. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Critical issues facing higher education

Tamikah, this is a great point. With all of the shifts in the marketplace, we will always see some changes with the programs that are popular. It's always a good idea to continue to be up to date on this piece of your product knowledge. Great job. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

Robyn, that's a great point. Thanks for sharing it. It sounds like you evaluate the situation and use a technique which suits what's going on around you. This idea of tailoring your approach is right on. Dr. Jean Norris

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