Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Lynn, remembering names is always tricky, but with practice, it can get easier. Great job. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

Deborah, thanks for sharing your process. It looks like you like to build rapport with the student by finding a mutual interest. I like that you have identified some improvements and things to work on. Let us know how that works out. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Adapting Your Communication

Hannah, You bring up an important point. Remembering that listening to what our students are saying rather than what we want them to say (or the script we 'need' to follow) allows the student to clearly communicate their wants and needs. I love the word "guidelines" because that allows you to stay on track while still allowing flexibility based on what the student is telling you. What are some ways that you can be more open and to keep the conversation flowing? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

Nelson, thanks for sharing this. It looks like you value both audiences and are professional and polite in your response. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Adapting Your Communication

Jeff you're right - time is a luxury that many of us don't have much of these days, but preparation is key. With practice I'm willing to bet it may become less difficult for you. Thanks for sharing. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

Stephanie, thanks for sharing these open-ended questions. I'm curious, what information are you hoping to uncover using questions such as these? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

Stephanie, thanks for sharing this challenge. It sounds like you will use the Feel, Felt, Found technique to help build rapport with the student and also let them know that they are not alone in their feelings. Let us know how that works. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

Deborah, interesting. It sounds like you have had mixed results with not giving cost over the phone. I'm curious, what are some ideas to overcome that? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

Stephanie, thanks for sharing this. Inviting the potential student to an event on campus is a great way for them to learn a little more about how they would be a great fit. Nice work. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Adapting Your Communication

Alex, Being flexible and listening not only to what is being said but what's going on in the background is a great way to make sure you're meeting the needs of your prospective student. You bring up another great point with using email; asking about your prospective students' preferred method of communication can help both you and that student deliver/receive the information in the best manner for that person. Dr. Jean Norris

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