Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Ed, it's always good to ask yourself, "Self, what step are we at in the hierarchy?" This will help you know where to go as well as know if you need to spend a little more time in a certain step. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Heather, that's great insight. Thanks for sharing your experience here. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Hannah, that's a great point and it sounds like you have a plan to work on moving forward. Let us know how it works for you. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Curtis, that's a great skill to work on. I wonder, what specifically will you practice? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Alex, that's great awareness and it sounds like you have a plan to get the student the right information while allowing them time to process and ask questions. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Adapting Your Communication

Active listening over the phone requires a lot of focus and allowing the student to finish their thoughts without interrupting takes practice. Great job keeping the student's needs in focus and adapting to meet those needs. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Marcus, that's great insight. It sounds like you want to build rapport with the student and partner with them throughout the enrollment or decision making process. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Adapting Your Communication

Jessica, Your story is the perfect example of how paraphrasing or reflecting can benefit a conversation. People want to be heard, and using skills such as rephrasing or reflecting allows you and your students to be on the same page. Thanks for sharing! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Alex, that's a great point. Using a mutual interest is a great way to start to build rapport. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Ben, I'm glad you found this tool useful. When conducting any type of conversation, it's important to use the steps in the hierarchy in order to build rapport. You will be surprised how these steps will help you create and maintain relationship equity. Dr. Jean Norris

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