Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Moving Through the Communication Hierarchy

I'm going to encourage others who have used the communication hierarchy to comment and provide you with some of their tricks, but I can suggest that taking the time to make small talk before moving on to some of the more intimate questions will help you in many ways. You're right, that first meeting can be tough, but with practice talking about some of the easy topics such as weather, sports, current events, etc. you will hopefully connect with more of your students.

Dr. Jean Norris

Discussion Comment

Your Communication Methods

That's great Debra! I'll bet your students like your upbeat personality. Are there any communication methods that you use that you might want to work on improving?

Dr. Jean Norris

Discussion Comment

Addressing Difficult Challenges

The dependent students without parental support can be challenging, but approaching the conversation of cost with all students in a positive manner and working to overcome their fears is an important process. As noted in other posts, the "compared to what" question is a great way to find out their point of reference. This provides you with the opportunity to overcome any misconceptions the student may have and to help create an action plan for their future. Thank you for your post.

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

That's a great approach Kelly. You're right, today's student is more savvy than ever when it comes to the 'salesy' approach and they certainly know when they are being 'sold'. Encouraging your students to make an informed decision is a positive approach which will hopefully help to enroll more of the right students. How do you feel that approach has been working for you?

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

It sounds like you're providing a variety of information during your call backs to help the prospective student with the answers that they might be looking for. How do you decide which of your features to discuss with the prospective student?

Dr. Jean Norris

Discussion Comment

Giving Memorable Tours

Spending time in the classroom, especially if a class is in session,is a great way to help the prospective student envision what it will be like to be a student at your school. What do your prospective students usually say after they have spent a few minutes sitting in on a class?

Dr. Jean Norris

Discussion Comment

Sharing Expertise with your Prospective Student

When we have built rapport with a prospective student we have a great opportunity to connect with them on many levels and sharing student stories and your expertise can help make that connection. You're correct, you need to be careful to keep the student stories general, but they can help your prospective students know that they are not alone in their situation. Thanks for posting.

Dr. Jean Norris

Discussion Comment

Your Team Role

Working in a small office often requires us to take on multiple roles throughout the day. I get the sense that you adapt well to the shifts in your role. What can you do to become more of the coordinator that you are seeking to become?

Dr. Jean Norris

Discussion Comment

Collaboration at Your School

Thank you for sharing Terri, it sounds like you have a great collaborating team!

Dr. Jean Norris

Discussion Comment

Overlapping Styles

You make a great point, the techniques and styles we use to reach a prospective student might not be the best for delivering detailed information, but it does allow us to begin the conversation. Asking good questions can facilitate moving to the next step. I'm curious, how have you successfully moved to the next step with your students?

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