Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

When You Are Listened To

So true! Being listened to is so powerful and can help you proceed through the communication hierarchy. Thanks for posting.

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

You bring up some really great points John. Many admissions professionals fall into the trap of either immediately trying to set the appointment, or quickly providing facts about the school without taking the time to build rapport and gather information from the student. Taking a few minutes to get to know the student and to discuss their motivation will not only help you provide the right information during that phone call, but can help you to communicate the value of coming to the campus. I'm curious, what about the student that doesn't want to come to the campus and is… >>>

Dr. Jean Norris

Discussion Comment

Improving Communications

So it looks like you're modeling a positive attitude and building rapport; that's a great approach! How does that impact your communication with them?

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Being observant and listening with your eyes, ears and heart will provide you with the information you need to match and build rapport. This is one of many tools that takes some practice, but once you learn the technique it can open windows to connecting with your students.

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

You're right, it takes a lot of effort to stay focused and listening with the intent to be fully present and to listen without any filters. "Be hear now" is a practice that can apply to many levels of listening. Thanks for sharing.

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Delivering a clear message is important for sure. How do you know when you're communicating effectively with a group?

Dr. Jean Norris

Discussion Comment

Your Communication Methods

If only they did clearly communicate their preferred mode, right?? Trying to set the tone is a great first step. Using various methods helps too. Thank you for your post.

Dr. Jean Norris

Discussion Comment

Your Communication Methods

That's great awareness. Let us know how your focus and efforts on improving your written sentences impacts your communication.

Dr. Jean Norris

Discussion Comment

Exploring All the Options for your Prospective Student

You bring up some great points. Every student is going to go through the process of making the decision to attend your school or not. Doesn't it make sense to partner with them in that journey? Though they might end up choosing another path, it helps your personal reputation and that of your school to facilitate the process or to partner with your students, so they can make the right decision and so you can enroll the right students.

Dr. Jean Norris

Discussion Comment

Sharing Benefits from the Student's Perspective

Asking the student what benefit they see is a great way to begin, and it's always great to have one or two additional benefits, specific to the needs of that student, to provide after they tell you what they feel are the benefits. Thanks for posting.

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