Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

Ah! What a great point. Your attitude is going to spread not only in your skills, but it can also spread to others too. Having a positive attitude can be contagious. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Admissions Professional's Code of Conduct

John, this is a great plan. You've spent time building a relationship with the student to start school and so continuing that relationship will not only pay off for you, but for the student as well. They will know that you are there to support them throughout their academic career. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Admissions Professional's Code of Conduct

Scott, you hit the nail on the head. The attributes of a school are great. But the benefits make it meaningful to the student sitting in front of you (or on the phone). We want to customize as much of the process as possible in order to meet the student where they are. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Sharing Expertise with your Prospective Student

Jeff, that's certainly true. Sometimes people need time to process questions or to search around for answers. Great point. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Phone Personality

Kristina, thanks for sharing your experience. It sounds like you have an effective plan that is working well with you. Keep it up. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Admissions Professional's Code of Conduct

Kelly, this is great awareness. Thanks for sharing! Enthusiasm is extremely important and it sounds like you have a passion for what you do - awesome! But, it does sound like you have a plan in order to engage the student more and get them as excited about the school too. Dr. Jean Norris

Dr. Jean Norris

Blog Comment

what do you feel is the most important step.

@tesstribo :I agree! In this fast-paced, technology focused world....the idea of personal connection (and subsequent trust building) seems so essential before any business can take place.

Dr. Jean Norris

Discussion Comment

Breaking Bad Habits

I like where you're going with the questions to help the student learn more about their needs. We have the benefit of being able to facilitate the decision-making process with them. I caution you about using questions that start with 'why', as it could cause someone to feel defensive. Rephrasing as 'what' and 'how' questions allow you to gather the same information. For example, 'Why are you ready now?' can be rephrased as 'What has prompted you to research massage therapy programs now?' Do you see/hear the difference?

Dr. Jean Norris

Discussion Comment

Tools to Overcome Obstacles

That's a great idea Azeza. The more tools you have at your access the easier it will be to choose the best one for that student.

Dr. Jean Norris

Discussion Comment

Your Frequently Used Materials

Great! Let us know how that works for you in future interviews. Best of luck.

End of Content