Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Integrating Collaboration

It sounds like you have a good approach for your training plan with coaching, role playing and continuing education. What can you do to integrate team collaboration into your plan?

Dr. Jean Norris

Discussion Comment

Effective Teams

This is a terrific observation Helmi and provides you with an opportunity for your team. Since your team is thought oriented perhaps you can bring your observations to the team and allow them to think of potential long-term solutions for improving process. I suspect that having their buy-in on the process will help them take the right action moving forward. Thank you for your post.

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

This is an interesting approach Benjamin and could work if you have gathered enough information to know if saving money is a concern for them. I like the idea of utilizing what we already know about the student to think of what might interest them further - and offering information that may initiate interest during a call back. How do you think you might do that in future call backs?

Dr. Jean Norris

Discussion Comment

Tools to Overcome Obstacles

I'm so glad you have a new tool to use with your students, Benjamin! Let us know how it works out for you.

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

It seems to be a common approach when representatives must answer their own calls during an appointment. How do the students sitting in your office typically respond to this approach?

Dr. Jean Norris

Discussion Comment

Dissecting the importance of SMART goals

Very interesting Stacey. Could you provide a specific example of how you illustrate goals in a way that can be verified in your role?

Dr. Jean Norris

Discussion Comment

Self-management skills vs. Relationship Skills

Good point Brian, a balance is quite important. Sometimes we need to work on one area more than another based on our personal situation. In your current role, what do you need to do to find the balance?

Dr. Jean Norris

Discussion Comment

Are leadership skills critical?

This is very true Sharon. What has been your experience with successful leadership? How did that impact the students and staff?

Dr. Jean Norris

Discussion Comment

Is being a leader more important?

You're right Jag, they are both important. How do we determine whether we need to be a manager or a leader in a given situation?

Dr. Jean Norris

Discussion Comment

Improving Communications

Thank you for posting Felicia. I'm curious, how do you build trust with your co-workers and students?

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