Amanda,
Thanks for your question. It is, of course, imperative that an institution's associates are confident in the training they are receiving. If not, the institution as a whole, in collaboration with employees, should research and implement training that is current, accurate and on-target, particularly if the training relates to compliance and regulatory requirements. That aside, if an associate is unsure of what he or she is saying is true, when interacting with students or potential students for example, then they are best to be conservative and base such communications on information, such as student outcomes, that is accurate, transparent… >>>
