Eric Zeigler

This is important information. Accurate information with clear ideas and not approximations. 

It is clear that in order to build trust and mainatin high standards we as admission representatives must be honest and transparent in how we deal with students. Not holding back information but informing students so they can make the best decisions that is right for them. 

Learning techniques to help you listen better is an awesome idea. Visualization, framing and other techniques can allow you to really connect with others. 

As a listener understanding your biases and ensuring you listen with you eyes, ears and heart can greatly impact how successful you are in your job.

The idea if using the right questioning techniques to gain clarity and information without bias so that you can built rapport with the student.

Understanding questions and how to effective use them help you be a more effective at your job being able to communicate with prospective students and getting the needed information from them to ahieve mutual goals. 

This section explained why people don;t return voice messages and how we can craft our messaging to get more effective informationa nd response rates from our prospects.

This showed several ways we can deal with challenges that our prospects bring up and ways to reduce no-shows by using simple techniques. 

Following the Communication Hierachy allows you to build up rapport and allows you to effectively reach your prospects. 

By examining the traditional approach we can see the benefits and the drawbacks. Be flexible and adpat when needed and always provide the best for your prospective students and you will get far.