Being able to lead and direct individuals that are contributing to the goals of an organization is an important part of leadership success.  The more skills supervisors can acquire the more they will be able to help in develop skills and abilities of their team members. This group is for supervisors who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Employee conflict | New comment by Marilyn Edwards

As the HR Director, the Director of Admissions is having that issue.  They both worked as admissions rep and now one has been promoted to DOA.  She compained that at every meeting the...

Action Plan | New blog by Kayla Hendricks

Take the time to get to know each individual and how they are best encouraged

Roles and Responsibilities | New blog by randy hendrickson

Too many times a "can do" attitude results in supervisors routinely performing tasks that are not essential to overall quality of instruction.  

Sharing Responsibility | New comment by randy hendrickson

I agree.  Roles within any institution are essential to the overall quality of climate and culture.

Sharing Responsibility | New blog by Kelli Boehm

I was able to understand my role as an instructor/educator and to better and to differentiate when matters arise that I may need help on

Employee types | New blog by shannon pyle

I was able to identify my team members different employee type this will help me communicate with them more effectively in the future.

Adapting to Staff Needs | New blog by Ivan Reynoso

Its always important to listen and adapt to their indivdual learning/managing styles

Essential Steps to Proper Delegation | New blog by Christine Owino

Confirm that, an employee understands and accepts a task before delegating it to them. Provide necessary training, coaching, resources and support for delegated tasks. Don't limit delegation to only...

Managing Different Employee Styles. | New blog by Christine Owino

Employees can have styles that are analytical, amiable, expressive or drivers. All the styles have strengths and weaknesses.  As a supervisor or manager, it's important to understand how best to ...

Very useful, practical measures | New blog by Carol Claramunt

All of this material should be required for every manager, everywhere! I'd like to send it to a few managers I've had over the years that did a very poor job by NOT incorporating any of this common-se...