Being able to lead and direct individuals that are contributing to the goals of an organization is an important part of leadership success.  The more skills supervisors can acquire the more they will be able to help in develop skills and abilities of their team members. This group is for supervisors who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Essential Steps to Proper Delegation | New blog by Christine Owino

Confirm that, an employee understands and accepts a task before delegating it to them. Provide necessary training, coaching, resources and support for delegated tasks. Don't limit delegation to only...

Managing Different Employee Styles. | New blog by Christine Owino

Employees can have styles that are analytical, amiable, expressive or drivers. All the styles have strengths and weaknesses.  As a supervisor or manager, it's important to understand how best to ...

Very useful, practical measures | New blog by Carol Claramunt

All of this material should be required for every manager, everywhere! I'd like to send it to a few managers I've had over the years that did a very poor job by NOT incorporating any of this common-se...

Confirming information | New blog by Susan Ogilvie

I found the tutorial very informative and easy to listen to with the audio recording version. When I took the quiz at the end it was very confirming to pass the quiz as a director of education between...

Honing Supervisory Skills | New blog by Antoinette Durden

Supervisory Skills are very important to maximize employee productivity.

Learning about how employees work best | New blog by Patricia OKeefe

I look forward to seeing our instructors use the suggestions from the tutorial to help our classrooms be a better learning environment.

Recognizing personalities | New blog by Mark Grafton

I will have to take in consideration the different employee types.  Thinking about my faculty, I can see some difference already.

Recognizing personalities | New blog by Mark Grafton

I will try to recognize different people's personalities a little better

Awesome training | New blog by Alecia Heffner

When managing large teams it is important to recognize various styles to et the best results. This was a great short training. 

Employee conflict | New discussion by Vernon Alexander

How have you dealt with employee conflict when your direct report(s) demonstrate lack of respect for your position?