As a member of the student services team, I am reminded that retention is everyone's responsibility. This article mentions many points we all need to remember. We need to consider why students want to go to school and what their goals in life are. I like the idea of a questionnaire for students about the programs they are interested in. By asking questions about what the program is and sharing information at this level, students will know what to expect. This will give them time to make informed decisions. While I don't work in admissions, this will help me understand our process more clearly and ask pertinent questions that may lead to a more concise enrollment process.