<p>I am learning the terminology concerned with the role, policies procedures, etc.&#160; Keeping a notebook of terms rules and information regarding the institution we are representing is important as well as being organized and keeping this current.&#160; Knowing the Marketing plan and organizational chart for the institution are also important.&#160; I know that we will always be learning new information and keeping up on this will be important so that we are able to answer questions and provide current information accurately.</p>